DutyLaunch is committed to delivering high-quality, personalized services. Because our Services differ significantly in how they are delivered — some involve custom written work, others depend on third-party government or institutional processes — refund eligibility varies by Service category, as set out below. This policy does not affect any statutory rights you may have under applicable Indian consumer protection law that cannot be excluded by agreement.

1. Career Services (Resume Writing, LinkedIn Optimization, Cover Letters, Interview Prep, Counselling)

• A full refund is available if you cancel before any work has commenced on your order.
• Once a draft has been shared with you, we do not offer a refund; instead, we provide unlimited revisions on your resume, LinkedIn profile, or CV at no additional cost, until you confirm you are fully satisfied, as described in our Terms and Conditions.
• No refund is available once you have confirmed the final document as satisfactory and it has been delivered.
• No refund will be issued solely because you did not receive a specific interview or job outcome, as this depends on factors beyond the scope of our Services.

2. Online / Distance Education Assistance

• Counselling fees, where charged separately from the free initial consultation, are refundable if you decide not to proceed before any application has been submitted to a university or institution on your behalf.
• Once an application has been submitted to a partnered university or institution, any refund of that institution’s own fees is subject to that institution’s refund policy, which DutyLaunch does not control. DutyLaunch’s own facilitation fee may be partially refunded at our discretion depending on the stage of the process.

3. Dubai Job Seekers Package

• A full refund, less any non-recoverable third-party costs already incurred (such as visa fees paid to UAE authorities), is available if you cancel before visa processing or any bookings have begun.
• Once a visa application has been submitted, or travel or accommodation has been booked on your behalf, those specific components become non-refundable, as they are governed by third-party providers and government authorities outside our control.
• Any remaining, unused components of the package (such as job search support not yet delivered) may be refunded on a pro-rata basis at DutyLaunch’s discretion.

4. Documentation & Attestation Services

• A full refund is available if you cancel before your documents have been submitted to any government office, embassy, or attestation agency.
• Once documents have been submitted for attestation, any government or embassy fees already paid are non-refundable, as these are third-party charges outside DutyLaunch’s control. DutyLaunch’s own service/facilitation fee may be partially refunded depending on the stage of processing, at our discretion.

5. Jobs Marketplace

Candidate registration and job applications are free of charge and are therefore not subject to this policy. Employer job-posting fees, where applicable, are non-refundable once a listing has been published, except where DutyLaunch is responsible for a genuine listing error, in which case we will correct the error or offer an appropriate remedy.

6. Courses

• A full refund is available if requested within 7 days of enrollment, provided you have not accessed more than 20% of the course content on the LMS.
• No refund is available once more than 20% of a course has been accessed, or after the 7-day window has passed.
• Live or cohort-based courses may carry separate cancellation terms specified at the time of enrollment, given fixed scheduling and instructor commitments.

7. Non-Refundable Situations

• You have simply changed your mind after work has already commenced on a personalized deliverable.
• You have already confirmed and approved the final deliverable.
• You did not achieve a specific outcome (job offer, admission, visa approval), as these depend on factors beyond DutyLaunch’s control.
• You failed to provide necessary information after repeated requests, preventing us from completing the Service.

8. How Refunds Are Processed

To request a refund, email contact@dutylaunch.com or contact us at +91 8458845826 with your order details. We will confirm your eligibility under this policy within 3 business days. Approved refunds are credited to your original payment method within 5–7 business days, subject to the processing times of your bank or payment provider.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time you place your order will apply to that order.