DutyLaunch Solutions Private Limited (CIN: U62099KA2025PTC211509), registered office at 472/7, 20th L Cross Road, 4th Block, Koramangala, Bengaluru – 560095, Karnataka, India (“DutyLaunch”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit dutylaunch.com (the “Platform”) and use our Services, in line with the Indian Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable data protection law.

1. Information We Collect

1.1 Information you provide directly

• Contact and identity information: name, email address, phone number, city, and state, submitted through enquiry, registration, or contact forms.
• Professional information: work history, qualifications, current and expected salary, notice period, and resume/CV content, submitted for Career Services or job applications.
• Education information: academic history, qualifications, and program preferences, submitted for Education Services.
• Identity and travel documents: passport details, certificates, and related documents submitted for Documentation & Attestation Services or the Dubai Job Seekers Package.
• Payment information: processed by our third-party payment gateway; DutyLaunch does not directly store your full card or bank account details.
• Communications: records of your emails, messages, or call notes when you contact our support team.

1.2 Information from free resource forms

When you submit a form to access a free resource (such as a resume template or career guide), we collect the contact information you provide and may use it to deliver the resource and to follow up regarding our Services, as described in Section 3.

1.3 Information collected automatically

We may automatically collect technical data such as your IP address, browser type, device information, and usage data through cookies and similar technologies, to help us operate and improve the Platform.

2. How We Use Your Information

• To provide the specific Service you have requested (e.g., resume writing, attestation, job matching, course enrollment).
• To communicate with you about your enquiry, application, order, and its status.
• To match candidate profiles with relevant job listings and, where you apply to a listing, to share your application with the relevant employer.
• To follow up on free resource downloads and inform you of relevant paid Services, and to send marketing communications where permitted, which you may opt out of at any time.
• To improve our Platform, Services, and customer support, and for internal training and quality assurance.
• To comply with legal obligations, including recordkeeping requirements related to attestation, visa processing, and payments.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With employers, when you apply to a job listing through our Jobs Marketplace.
• With our partnered educational institutions, when you pursue admission assistance through our Education Services.
• With government departments, embassies, or authorized attestation agencies, as necessary to complete Documentation & Attestation Services or the Dubai Job Seekers Package.
• With trusted third-party service providers (e.g., payment gateways, hosting providers, email/SMS providers) who process data on our behalf under confidentiality obligations.
• Where required by law, regulation, or a valid legal process, or to protect our rights or the safety of our users.
• In connection with a merger, acquisition, or sale of business assets, in which case we will notify you of any change in ownership or use of your personal information.

4. Payment Processing

All payments are processed securely through our third-party payment gateway(s). DutyLaunch does not directly collect, store, or process your full payment card or bank account details; these are handled directly by our payment processor, whose own privacy policy will apply to that information.

5. Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to remember your preferences, understand how visitors use the Platform, and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain Platform features.

6. Data Storage, Security, and Retention

Your personal data is processed and stored on secure servers, which may be located in India or with service providers in other countries. We implement reasonable technical and organizational measures — including access controls and secure server environments — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the Services, satisfy legal, accounting, and recordkeeping requirements, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

7. Your Privacy Rights

Subject to applicable law, including the DPDP Act, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information, where we are not required to retain it for legal or contractual reasons.
• Withdraw consent for marketing communications or other consent-based processing at any time.
• Nominate another individual to exercise your rights in the event of your death or incapacity, where applicable under the DPDP Act.
• Lodge a complaint with the applicable data protection authority if you believe your rights have been infringed.

To exercise any of these rights, contact us at contact@dutylaunch.com.

8. International Data Transfers

Because certain Services (such as the Dubai Job Seekers Package and Documentation & Attestation Services) involve UAE and other foreign authorities, your personal information may be transferred to and processed in countries outside India as necessary to deliver those Services. Where we do so, we take reasonable steps to ensure your information continues to be protected consistently with this Privacy Policy.

9. Children’s Privacy

Our Platform and Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform or Services after such changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or how your data is handled, contact us at contact@dutylaunch.com or +91 8458845826.